Privacy Policy

(주)가나 highly values the protection of users’ personal information. We are fully committed to ensuring that the personal information you provide while using our services is protected. Accordingly, (주)가나 complies with all applicable laws and regulations regarding personal data protection, such as the Protection of Communications Secrets Act, the Telecommunications Business Act, and the Act on Promotion of Information and Communications Network Utilization and Information Protection. We also adhere to the Personal Information Protection Guidelines established by the Ministry of Information and Communication.

This Privacy Policy explains how (주)가나 collects, use, and protect the personal information you provide, and what measures are in place to safeguard your data.

(주)가나 ensures that this Privacy Policy is always accessible on the main page of our website so that users can easily review it at any time.

Our Privacy Policy may be subject to change in accordance with amendments to relevant laws and internal policies. If changes are made, we will notify users through the homepage. We encourage you to check this page regularly.

(주)가나’s Privacy Policy includes the following:

Consent to Personal Information Collection

Purpose of Collection and Use of Personal Information

Types of Personal Information Collected and Methods of Collection

Retention and Use Period of Collected Personal Information

Sharing and Provision of Collected Personal Information

Management of Personal Information (View, Correction, Deletion)

Use and Rejection of Cookies

Privacy Management for Non-members

Entrustment of Personal Information Processing

Collection of Opinions and Complaints Regarding Personal Information

Personal Information Protection Officer and Contact Information

Protection of Children’s Personal Information

Notification Obligation

1. Consent to Personal Information Collection
(주)가나 provides a procedure where users can agree or decline the terms of the Privacy Policy and Terms of Service by clicking “Agree” or “Cancel.” By clicking “Agree,” users are deemed to have given consent to personal data collection.

2. Purpose of Collection and Use of Personal Information
“Personal information” refers to information about a living individual that enables identification of the individual, either by the information alone or in combination with other data.

While most services are accessible without registration, (주)가나 collects personal data to provide customized and improved services for members.

We do not disclose users' personal data without consent, and collected information is used for the following purposes:

First, the personal information provided by users allows us to develop more useful and tailored services.

When developing new services or expanding content offerings, (주)가나 uses the personal information provided by existing users to more efficiently determine service development priorities and to reasonably select and deliver content that meets user needs

Second, the types of personal information collected and the purposes for their collection and use are as follows.

Name, ID, Password: For identity verification

Email, Phone Number: For communication, announcements, promotions

Bank Account, Credit Card: For billing

Address, Phone Number: For shipping

Optional items: For personalized services

IP Address: For fraud prevention

Legal guardian information for users under 14: To verify legal consent

In addition, the collected information is used for purposes such as fulfilling service-related contracts, processing payments, managing memberships, and conducting marketing and advertising activities.

3. Types of Personal Information Collected and Methods of Collection
(주)가나 collects essential information online during membership registration (e.g., name, email). Optional data such as phone number may be collected to provide better services.

Surveys and promotional events may require selective information. Sensitive personal data (e.g., race, political opinions, health) is not collected unless absolutely necessary and with prior consent.

We do not use or disclose your information beyond the stated purposes.

4. Retention and Use Period of Personal Information
While users are registered members and utilize the services provided by (주)가나,
(주)가나 retains their personal information and uses it continuously for service provision and related purposes.
However, in accordance with the procedures and methods described in "6. User Management of Personal Information (Viewing, Correction, Deletion, etc.),"
if a member directly deletes or modifies their information, or requests to cancel their membership,
the relevant information will be completely deleted from the disk using an irrecoverable method,
and will be processed in a way that it cannot be accessed or used thereafter.

Additionally, as stated in "3. Types of Personal Information Collected and Methods of Collection,"
any personal information collected for temporary purposes (such as surveys, events, or identity verification)
will be processed in the same irrecoverable manner once the intended purpose has been fulfilled.

In principle, your personal information is destroyed once the purpose of collection or provision is achieved.

Records related to contracts or withdrawal of offers: 5 years

Records related to payment and supply of goods: 5 years

Records related to consumer complaints or dispute resolution: 3 years

(주)가나 securely handles members’ valuable personal information
and destroys such information using the following methods to prevent leakage:

Personal information printed on paper is destroyed by shredding or incineration.

Personal information stored in electronic file format is deleted using technical methods
that render the data irrecoverable.

5. Sharing and Provision of Collected Personal Information
(주)가나 uses users’ personal information only within the scope disclosed in “2. Purpose of Collection and Use of Personal Information,”
and does not use it beyond that scope or disclose it to external parties without the user's prior consent.
However, exceptions may be made in the following cases:

• When the user has given prior consent for disclosure
• When necessary for billing and payment related to service provision
• When the user violates the terms of use or operational policies posted on the website
• When there is sufficient reason to believe that disclosure is necessary to take legal action against users
  who have caused mental or material harm to others by using our services
• When deemed necessary in good faith under applicable laws
  (e.g., requests from government or investigative agencies in accordance with lawful procedures)
• When information is provided in a form that does not identify individuals,
  for statistical, academic research, or market survey purposes to advertisers, partners, or research institutions

6. User Management of Personal Information (Viewing, Correction, Deletion, etc.)
Users may view their personal information stored by us at any time upon request,
and may also edit required information.
Additionally, optional information beyond what was required at the time of registration
can be viewed, modified, or deleted at any time.
Changes to personal information, deletion, and membership withdrawal
can be managed by logging in to our customer center.

7. Use and Rejection of Cookies

A. Purpose of Using Cookies
① The company uses “cookies,” which store and retrieve user information,
to provide personalized services.
Cookies are small amounts of data sent from the website server to the user's browser
and are stored on the user's computer hard drive.
② The company can only provide certain customized services through the use of cookies.
③ The company may use cookies to identify users and maintain login status.

B. Installation/Operation and Rejection of Cookies
① Users have the right to choose whether to allow the installation of cookies.
Therefore, users can configure browser settings to allow all cookies,
reject all cookies, or receive a prompt each time cookies are saved.

• How to configure cookie settings (for Internet Explorer):
  Select [Tools] menu > [Internet Options]
  Click the [Privacy] tab
  Adjust the privacy settings level

② If a user refuses to allow cookies,
some personalized services provided by the company may not be available.

8. Personal Information Management for Non-Members

• Non-member customers can also purchase goods and services from the company.
  For non-member orders, we only request the minimum personal information
  necessary for payment processing and product delivery.
• In the case of non-member purchases, the payer and recipient information provided
  by non-members will be used solely for payment and delivery purposes,
  and will not be used for any other reason.

9. Outsourcing of Personal Information Processing
(주)가나 may outsource the collection, processing, and management of your personal information
to external parties to improve service quality, in accordance with legal requirements such as prior consent.
Personal information may also be provided to third parties under legal grounds.

We entrust the processing of personal data as follows,
and in compliance with applicable laws, we stipulate necessary provisions in the outsourcing contract
to ensure the safe management of personal information.
Furthermore, the information shared is limited to the minimum necessary to fulfill the intended purpose.

Entrusted party: NHN Commerce Corp.

Scope of entrusted work: Customer information database system development, operation, and management

Entrusted party: X-Mate

Scope of entrusted work: Overseas logistics services

Entrusted party: Eximbay Co., Ltd.

Scope of entrusted work: Payment processing services

Entrusted party: Cre.ma Inc.

Scope of entrusted work: Bulletin board and mileage system development/maintenance,
DM delivery, product recommendation services

However, exceptions apply in the following cases:
= When the user has given prior consent
= When required by law, or in response to lawful requests from investigative agencies
in accordance with procedures set forth in relevant statutes

In cases of outsourcing or providing personal information,
we will notify you in advance of the details, including the trustee, scope of work,
and the range of shared information, via written notice, email, phone call, or through our website.

10. Collection of Opinions and Handling of Complaints Regarding Personal Information
We collect users’ opinions regarding personal data protection
and have established all necessary procedures and methods to properly handle complaints.
Users may refer to “11. Personal Information Protection Officer and Contact Information” below
to report concerns via phone or email.
(주)가나 will respond promptly and thoroughly to any reported matters.

11. Personal Information Protection Officer and Contact Information
We are committed to helping you use our services safely and securely.
In the event of any incidents that contradict the information stated in this Privacy Policy,
the Personal Information Protection Officer will be held accountable.

Users are responsible for maintaining the confidentiality of their IDs and passwords.
(주)가나 will never ask for your password directly by any means,
so please take care to ensure that your password is not disclosed to others.
Extra caution is advised when accessing online services in public places.

(주)가나 has designated a Personal Information Protection Officer and relevant staff
to collect feedback and handle complaints regarding personal data,
and their contact information is as follows:

Name: Junghoon Han
Department/Position: Operations Planning / Team Lead
Email: hans@swim.co.kr
Phone: +82 070-4035-1648

Users are responsible for maintaining their own ID and password security. (주)가나 never directly requests passwords.

12. Protection of Children's Personal Information
(주)가나 recognizes the importance of protecting the personal information of children under the age of 14 in the online environment.
(주)가나 does not allow children under the age of 14 to register as members without the consent of their legal guardian.
In other words, only children who have obtained consent from a legal guardian may use the membership services provided by (주)가나.

13. Duty of Notification
If there are any additions, deletions, or modifications to the contents of this Privacy Policy
due to changes in government policies or security technologies,
such changes will be announced via the website's “Notice” section.

Effective date of Privacy Policy: 2025-05-28